COMPREHENSIVE SOLUTIONS

ISS First Response Solutions

When critical situations arise, you need a reliable partner that delivers rapid, effective solutions. At ISS First Response, we specialise in providing comprehensive transport support services that keep your operations running smoothly, no matter the challenge.

Achieve Operational Resilience With Tailored Emergency Solutions

At ISS First Response we understand the unique challenges faced by high-stakes industries. Our expert team addresses transport and logistics challenges head-on with tailored solutions ensuring rapid response, comprehensive incident management and seamless coordination with relevant authorities to help your business maintain operational stability.

Minimising Downtime & Disruptions

Downtime from breakdowns and accidents severely impacts operations, making it critical to ensure consistent, reliable and timely responses to incidents.

Keep your fleet on the road and operating smoothly with:

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24/7 breakdown and roadside assistance service
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Quick response by our Incident Management Centre
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Extensive supplier database for swift on-site support
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Supply chain disruptions are costly, making it essential to manage incident response for large fleets while ensuring safety and compliance. Keep your fleet running smoothly with:

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Comprehensive emergency response programs
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Incident management and recovery operations
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Standard operating procedures and compliance assistance
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Ensuring Safety & Compliance

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Handling dangerous goods and hazardous materials, managing spills, cleaning up and coordinating with emergency services are major obligations.

Ensure safe practices and compliance with:

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Trained emergency responders for incidents involving dangerous goods and hazardous materials
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Spill containment and remediation services
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Compliant disposal of waste
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Liaison with emergency services and regulatory authorities
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Documentation
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Rail and port facilities face unique and complex challenges. Handling unexpected incidents and mitigating environmental impacts require expertise, resources and swift action. Each incident can disrupt operations and cause significant delays and disruptions if not managed properly.

Supporting operations with:

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Emergency spill response
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Liaison with stakeholders and regulatory authorities
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Investigation and response to container leaks

Optimising Incident Management Processes

24/7 Handling of claim notifications and providing on-scene support and assistance for clients.

Streamline your processes with:

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Comprehensive incident management and reporting
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Rapid response and coordination for vehicle recovery
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Transparent billing and supplier management
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Handling fuel spills and environmental incidents, managing emergency responses for unmanned sites.

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Specialised spill containment, fuel transfer and cleanup services
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24/7 support for emergency incidents at service stations
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Coordination with authorities and environmental compliance
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Compliant transport of site waste
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Stay in control with advanced monitoring solutions that ensure safety and real-time response across your operations. Our cutting-edge monitoring services help you maintain operational efficiency and address potential risks before they escalate.

ISS First Response provides the following monitoring services:

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Fatigue monitoring
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Duress alarms
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GPS alert monitoring
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G-force monitoring
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E-stop alarms
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Enhance your customer experience and streamline operations with our 24/7 call centre service. Whether it’s providing customer care services, handling customer complaints, sales or technical enquiries, or providing remote reception services, we ensure seamless communication and support for your business. Our call centre solutions are designed to enhance client satisfaction while allowing your business to operate smoothly without interruption.

Our services include:

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Customer care
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Sales and technical inquiries
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Order taking and tracking
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Service bookings
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Why Choose ISS First Response?

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24/7 incident management centre

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Rapid response time and exceptional client communication

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Skilled workforce

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Extensive nationwide resources

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WA Government approved responders to dangerous goods incidents

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High standards and ethical practices

Ready for unparalleled emergency response and roadside assistance services?

Reach out to ISS First Response today and discover how your operations can stay safe and compliant during critical times.